How We Protect Your Information

This Privacy Policy describes how Florida Truck Body, Inc. (“Florida Truck Body,” “we,” “us,” or “our”) collects, uses, and discloses information about you when you visit our website (https://www.floridatruckbody.com), request a quote, schedule a repair, opt in to our SMS messaging program, or otherwise interact with us. By using our website or services, you agree to the practices described below.

1. Information We Collect

Information You Provide to Us

When you request a quote, schedule service, contact us, or opt in to SMS messaging, we may collect:

• Your name and company or fleet name
• Contact details such as email address, mailing address, and mobile or landline phone number
• Information about your truck, trailer, or fleet (make, model, year, VIN, and the repair you need)
• Photos or documents you choose to send us
• Insurance carrier and claim details when relevant
• Any other information included in messages you send us

Information Collected Automatically

When you visit our website, we and our analytics providers may automatically collect:

• IP address, approximate location, and device or browser type
• Pages viewed, links clicked, and time spent on the site
• Referring URL and search terms that brought you to the site
• Cookie and similar identifiers (see Section 4)

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide repair estimates
• Schedule, coordinate, and complete repair work on your truck or trailer
• Send appointment confirmations, status updates, pick-up notifications, and invoices
• Coordinate with your insurance carrier when you ask us to
• Provide customer support and respond to questions or complaints
• Operate, maintain, and improve our website and services
• Comply with legal obligations and enforce our Terms of Service
• Prevent fraud and protect the security of our website and customers

3. SMS Messaging Program

How You Opt In

You can opt in to receive SMS text messages from Florida Truck Body by checking the SMS consent box on our quote request form, by giving verbal or written consent during a phone call or in-person visit, or by texting our published number to start a conversation. You must be 18 years of age or older to opt in.

What Messages You Will Receive

After you opt in, we may send text messages related to your repair, including quote responses, appointment confirmations and reminders, vehicle status updates, pick-up notifications, invoice and payment notices, and replies to questions you send us. Message frequency varies based on your repair and the conversation. Message and data rates may apply through your mobile carrier.

How to Opt Out or Get Help

You can opt out of SMS messages at any time by replying STOP to any message you receive from us. We will send one confirmation message and then stop sending SMS messages to that number. For help, reply HELP or contact us at (904) 509-6254 or info@floridatruckbody.com.

4. Cookies & Tracking Technologies

We and our analytics providers use cookies, pixels, local storage, and similar technologies to:

• Operate essential website features like form submission and security
• Remember preferences so the site works the way you expect
• Measure traffic and understand how visitors use the site using tools such as Google Analytics 4 and Google Tag Manager
• Attribute quote requests to the marketing campaigns that brought them in

Most browsers let you block or delete cookies through their settings. Disabling cookies may affect how parts of our website work. We do not currently respond to Do Not Track browser signals.

5. How We Share Information

We do not sell your personal information. We share information only as needed to operate our business and provide our services, including with:

• Service providers and vendors that help us run the website, host data, deliver messages, process payments, or provide customer support — under contracts that limit their use of your information
• Insurance carriers and adjusters, when you ask us to coordinate a claim
• Parts suppliers and Morgan Corporation, when needed to fulfill a warranty repair on your behalf
• Law enforcement or other parties when we are required to do so by law, court order, or to protect our rights, property, or safety
• A successor entity in connection with a merger, acquisition, or sale of business assets, subject to the protections of this policy

As stated in Section 3, mobile phone numbers and SMS opt-in data are not shared with third parties or affiliates for marketing or promotional purposes.

6. Data Security

We use industry-standard administrative, technical, and physical safeguards designed to protect the information we collect, including HTTPS encryption in transit, restricted internal access, and reputable hosting and SMS providers. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security. If we become aware of a security incident that affects your information, we will notify you as required by applicable law.

7. Data Retention

We keep the information we collect only as long as needed for the purposes described in this policy, to maintain accurate business and repair records, to comply with tax, warranty, and other legal obligations, and to resolve disputes or enforce our agreements. When information is no longer needed, we delete or anonymize it.

8. Your Rights & Choices

Depending on where you live, you may have the right to:

• Request a copy of the personal information we hold about you
• Ask us to correct information that is inaccurate or incomplete
• Ask us to delete information we no longer need to keep
• Opt out of marketing emails by using the unsubscribe link in any email we send
• Opt out of SMS messages at any time by replying STOP
• Adjust your browser settings to block or delete cookies

To exercise these rights, contact us using the details in Section 11. We may need to verify your identity before acting on your request and will respond within the timeframes required by applicable law.

9. Children's Privacy

Our website and services are intended for adults conducting commercial truck and trailer repair business. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable law. When we do, we will update the “Last updated” date at the top of this page. Material changes will be communicated through the website or, where appropriate, by direct notice.

11. Contact Us

Questions about this Privacy Policy or your information? Reach us at:

See also our Terms of Service.